30-Day Return Guarantee
We take pride in the quality of our products and our stringent quality control measures. To give you the utmost confidence, we offer a comprehensive 30-day return guarantee. Defective items are eligible for a refund within 30 days of delivery. These defects include, but are not limited to, stains, zipper malfunctions, tears or damages, extremely poor-quality materials, noticeable color discrepancies, and significant differences between the photographed product and the actual product you received.
I. Return Process
If you encounter any issues after receiving your product, please email our customer service team at: service@aomeidress.com.
To ensure a quick and smooth warranty process:
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Please provide your order number, describe the product issue, and include images that clearly show the problem.
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Once we receive your complaint email in our customer service inbox, we will respond to you within 24 hours.
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Please do not return your product directly to the address on the package you received. The return address will only be provided by our customer service team. Any return or exchange is only valid after being accepted by our customer service center.
II. Return Policy
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You may return your product within 30 days of receipt. Our friendly customer service team is always here to assist you. Simply contact us and describe the issue or reason for return, along with your order number, in the email.
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The product you return should be in the same condition as when it was sent, unworn and unwashed, and with tags attached.
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We are fully or partially responsible for all defective items within 30 days, including stains, zipper malfunctions, tears or damages, poor-quality materials, noticeable color discrepancies, and significant differences between the photographed product and the product you received.
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We do not accept complaints or compensation for size issues due to personal reasons.
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Once we receive all relevant information, we may approve the return. The customer is responsible for return shipping costs.
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Promotional items are not eligible for exchange or return.
III. Exchanges and Refunds
We guarantee a refund once we receive your returned item.
Unfortunately, we are currently unable to process exchanges. You may return the item to us and place a new order to receive the product of your choice.
IV. Shipping Costs
aomeidress does not cover return shipping costs in the following cases:
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Incorrect size.
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Subjective reasons, such as simply not liking the product.
V. Package Returns
After returning your product, please inform us of the return tracking number.
If you have any further questions, please feel free to contact our customer service team at: service@aomeidress.com.
We are committed to providing you with the best shopping experience! Thank you for choosing aomeidress.
